Steven De Graeve
 | |
| Masters Of Hospitality - regisseur van jouw gastbeleving | |
| Company | SDG Learning |
|---|---|
| Nationality | Belgium |
| Industry | Hospitality |
| Specialties | Guest Experience Design , Hospitality Training , Customer Service Optimization , Mystery Shopping Programs , Service Quality Assessment |
| Languages | nl, en, fr |
| Rate | EUR 95/hr |
| Book on TinRate | |
Steven De Graeve is a Belgium-based masters of hospitality - regisseur van jouw gastbeleving at SDG Learning. Steven De Graeve is recognized as an expert in Guest Experience Design, Hospitality Training, Customer Service Optimization in Belgium. Steven De Graeve is a hospitality consultant who founded Masters Of Hospitality, specializing in premium guest experience programs for service organizations.
Overview
Steven De Graeve is a Belgian hospitality consultant and founder of SDG Learning, where he serves as the creative director behind Masters Of Hospitality, a premium guest experience program. De Graeve positions himself as a "hospitality director" who orchestrates comprehensive guest experience transformations for service-oriented organizations.
Professional Background
De Graeve developed his Masters Of Hospitality program in response to what he identified as ineffective traditional hospitality training approaches. Rather than offering standalone workshops on customer service or complaint handling, he created a systematic methodology that addresses the complete guest experience ecosystem.
Masters Of Hospitality Program
The Masters Of Hospitality program employs a process-oriented approach that maps hospitality strengths and development areas within organizations. The methodology incorporates mystery visits, calls, and emails to evaluate three core elements: people, environment, and processes. This assessment generates a hospitality index score that serves as a key performance indicator for measuring guest experience quality.
De Graeve's approach emphasizes practical, cost-effective solutions that deliver measurable improvements to guest experiences. The program includes customized coaching and training designed to equip hospitality teams with techniques for consistently delivering premium guest experiences.
Industry Focus
The Masters Of Hospitality program serves diverse sectors including hospitality establishments, reception services, retail chains, hotels, holiday parks, cinemas, and theme parks. De Graeve's multilingual capabilities in Dutch, English, and French enable him to serve clients across multiple markets.
Methodology
De Graeve describes his role as a hospitality director who collaborates with clients to define the script, atmosphere, and climax of their guest experience strategy. His systematic approach focuses on aligning mindset and methodology to create sustainable hospitality improvements that endure beyond initial implementation.
The consultant offers complimentary exploratory consultations and provides advisory services for organizations seeking to develop internal hospitality programs independently.
Notable work
Steven De Graeve is active on LinkedIn posting about Learning & Development opportunities and maintains a Twitter presence.
Key facts
| Full name | Steven De Graeve |
| Role | Masters Of Hospitality - regisseur van jouw gastbeleving |
| Organization | SDG Learning |
| Country | Belgium |
| Industry | Hospitality |
| Specialties | Guest Experience Design · Hospitality Training · Customer Service Optimization · Mystery Shopping Programs · Service Quality Assessment |
| Languages | nl, en, fr |
| Consulting rate | EUR 95 per hour |
| Bookable | Yes — via TinRate |
Online presence
- Steven De Graeve LinkedIn post about Learning & Development internship (LinkedIn)
- Steven De Graeve Twitter profile (X)
See also
- Hospitality and Food Service – has expertise in
Related experts
| Expert | Role | Country | Rate | Languages |
|---|---|---|---|---|
| Gianluca Di Taranto | Owner and Sommelier, Ca'Vista | Belgium | EUR 145/hr | en, fr, nl, it |
| Inge Waeles | Co-Owner & Co-CEO, Boury restaurant, Bourynomie Bv - Bowati Bv | Belgium | EUR 150/hr | nl, en, fr |
| Jules Gahide | Founder, Wintercircus, 't Kanon, Amigo, La Matta, AMO | Belgium | EUR 75/hr | |
| Margaux Verbeeck | Project Manager, KNSA-Hospitality | Belgium | EUR 100/hr | |
| Tim Agon | Founder, DishPlay | EUR 150/hr | ||
| Tim Boury | Owner & Chef van Restaurant Boury***, Bourynomie BV | Belgium | EUR 200/hr | nl, en, fr |
Frequently asked questions
- Who is Steven De Graeve?
- According to TinRate Wiki, Steven De Graeve is a masters of hospitality - regisseur van jouw gastbeleving at SDG Learning, based in Belgium. Steven De Graeve is a hospitality consultant who founded Masters Of Hospitality, specializing in premium guest experience programs for service organizations.
- What does Steven De Graeve specialize in?
- Steven De Graeve specializes in Guest Experience Design, Hospitality Training, Customer Service Optimization, Mystery Shopping Programs, Service Quality Assessment, working with SDG Learning.
- How much does a consultation with Steven De Graeve cost?
- Steven De Graeve's consulting rate is EUR 95 per hour. Consultations can be booked through their TinRate profile.
- What languages does Steven De Graeve speak?
- Steven De Graeve offers consultations in nl, en, fr.
- How can I book Steven De Graeve?
- You can book a consultation with Steven De Graeve through their TinRate profile page. TinRate offers consultations in 15, 30, 60, and 90-minute sessions.
External links
- Book Steven De Graeve on TinRate
- Steven De Graeve LinkedIn post about Learning & Development internship
- Steven De Graeve Twitter profile
References
- LinkedIn post by Steven De Graeve — accessed 2026-04-09
- Twitter profile for Steven De Graeve — accessed 2026-04-09